Privacy & POPIA Notice
How Defying Gravity Productions handles personal information submitted through this website.
Information we collect
When you contact the studio or place a studio-wear order, we may collect your name, surname, mobile number, email address, order information, selected sizes, personalisation details such as a student name, and any notes you choose to provide.
Why we use it
We use personal information to respond to enquiries, process and confirm orders, manage stock, communicate order status, maintain business records, protect the website from abuse, and improve the website where you have allowed optional analytics.
Payments
This website does not currently take online payment. Payment arrangements are confirmed separately by Defying Gravity Productions.
Analytics and essential storage
The cart uses browser storage so your selected items remain available while you browse. If analytics is configured, optional analytics only loads after your consent where the consent banner is enabled. You can clear the site’s browser storage in your browser settings at any time.
Retention
Order records are retained according to business and legal requirements. The configured operational retention period is 1825 days, unless a longer period is required by law or a shorter period is appropriate.
Security
The site uses a protected administration area, server-side database credentials, restricted private folders, validated uploads, audit logging, automated backups and operational monitoring. No online system can guarantee absolute security, but reasonable technical and organisational safeguards are used.
Your rights
You may ask what personal information is held about you, request correction where information is inaccurate, or raise a privacy query. Requests may be subject to legal record-keeping obligations.
Contact
For privacy or POPIA-related enquiries, contact info@dgproductions.co.za.